Privacy Policy

Last updated: September 10, 2024

At Elite Luxury Estates, we are committed to protecting your personal information in compliance with applicable laws across the United States, including the **California Consumer Privacy Act (CCPA)**, **Children’s Online Privacy Protection Act (COPPA)**, **Gramm-Leach-Bliley Act (GLBA)**, and **Federal Trade Commission (FTC)** guidelines. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We collect different types of information depending on your interactions with our website and services:

• Personal Information: Information such as your name, email address, phone number, and mailing address when you submit an inquiry or engage with our services.
• Browsing Information: Information such as IP addresses, browser types, pages visited, and time spent on the website to enhance your browsing experience.
• Transaction Information: If you conduct a transaction with us, we collect billing details such as payment card information.
• Cookies and Tracking Technologies: Cookies and similar technologies help track your activity on our website to improve usability and gather analytical insights.

2. Children's Privacy (COPPA)

We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information in compliance with the **Children's Online Privacy Protection Act (COPPA)**. If you believe that we might have any information from or about a child under 13, please contact us immediately.

3. How We Use Your Information

Your personal information is used for the following purposes:

• Service Delivery: To provide real estate services, respond to inquiries, and manage transactions.
• Communication: To contact you regarding your requests, send important updates, and offer promotions where you have provided consent.
• Personalization: To personalize your experience on our website based on your preferences and behavior.
• Compliance with Laws: To comply with legal obligations, including data protection and consumer privacy laws.
• Analytics and Performance: To analyze how our services are being used and improve our website functionality and security.

4. How We Share Your Information

We may share your personal information in the following scenarios:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, processing payments, or providing services. These providers are required to maintain the confidentiality of your information.
• Legal Obligations: We may share your information to comply with laws or respond to lawful requests, such as subpoenas or legal processes, or when necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.
• Advertising and Marketing Partners: We may share anonymous, aggregated data with third-party advertising and marketing partners for targeted marketing campaigns, where permitted by law.

5. California Consumer Privacy Rights (CCPA)

If you are a California resident, the **California Consumer Privacy Act (CCPA)** provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you in the last 12 months.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions under CCPA.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

To exercise these rights, you or an authorized representative may contact us using the details below. We will respond to your request within the required timeframe under CCPA.

6. Financial Information Protection (GLBA)

If you engage in financial transactions with us, your financial information is protected under the **Gramm-Leach-Bliley Act (GLBA)**. We implement physical, technical, and administrative safeguards to protect your financial information, and only share it with trusted service providers to process transactions.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your use of our website, enabling us to provide a more personalized experience. You may adjust your cookie settings through your browser. Disabling cookies may limit the functionality of certain features on our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly.
• Performance Cookies: Used to measure site performance and user engagement.
• Advertising Cookies: Used to track browsing behavior for marketing purposes.

8. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or loss. This includes encryption, firewalls, and access controls. While we take every precaution to safeguard your information, we cannot guarantee absolute security due to the nature of internet transmissions.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Financial data is stored for the duration of any financial transactions and for legal and reporting purposes.

10. Your Choices and Rights

You have choices regarding the collection and use of your personal information:

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
• Access and Correct Your Data: You have the right to access the personal data we hold about you and to request corrections if the information is inaccurate or incomplete.
• Delete Your Data: You may request the deletion of your personal data, subject to legal obligations requiring us to retain certain information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our services after the updated policy becomes effective indicates your acceptance of the new policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, or if you wish to exercise any of your rights, please contact us:

Email: privacy@eliteluxuryestates.com

Phone: (123) 456-7890

Mailing Address: 123 Luxury Lane, Beverly Hills, CA 90210